Business Sutra 4: Conflicts

Business Sutra: CNBC, Videos 26 Comments

Telecast on 26 June 2010

This was a tough one. When one is looking at conflicts, we automatically seek answers. In this case, we want mythology to answer all our problems. Afterall it is the repository of ancient wisdom. But a repository does not offer prescriptions. It cannot offer prescriptions because every context is unique. All repositories can offer are principles and frameworks that facilitate decision-making. So one feels cheated by mythology. It is not the fountain of solutions, we hope it will be. It makes us skeptical.  As humans we seek prescriptions. In today world, gurus are becoming prescription-providers, rather than decision-facilitators. I feel that is not a good thing.  Below are two segments. The first one deals with the conflict between Board and Promoters. The second one deals with the problem of ends and means. In the latter comes the question that is it more important to follow rules or more important to get the results….its  a question that makes little sense in India where rules are seen as contextual and not absolute.

Segment 1: Board versus CEO

Segment 2: Can ends justify means

  • Virat

    Dear Dr. Devdutt,

    It seems that both the segments show the same clipping. Can you please get it rectified?

    Thanks,
    Virat

  • Akshay

    I think the same video has been embedded twice.

  • P.RADHA

    Sir
    Please ask Mr.Biyani to make a visit to the new Big Bazaar store at Express Mall Chennai. The place is not maintained well and also the billing takes 50 minutes atleast. The floor manager opened an additional counter himself to manage the rush but the poor guy didnt know to do the barcode reading.. I had to help him take all the groceries from the trolley and there was no one to assist. There is very little help even at the parking to load the items into the car. Its a sad state of affairs at Big Bazaar Chennai. May be you can use some of your mythological stories to bring some order. How I love my Kirana store…

  • Chaitanya

    Fantastic explanation of Jaya and Vijaya…Great one Devdutt..

  • usha

    Wow Mr Pattnaik.We,my dad of eighty three and I just love your work.God bless you with many more insights…Usha

  • ss

    you are making huge fans….

  • rahul

    so,this means you cannot change the nature of the person.Even if he is CEO and is not honest, you have to still work under him.”Group of donkeys led by Lion can defeat a group of Lion lead by a donkey”

  • Rohit

    I’m awaiting response on my comments… it mentioned “your comments awaiting moderation” dated Jul 15th…

    Regards,
    Rohit

    • Devdutt

      The site was going through restructuring…so it may have got lost…do resend.

      • Rohit

        Dear Mr Devdutt,

        I’m your hard core fan since I hear you first on TED(dot)com site long ago… I’m trying to follow your books, teachings, et al…

        Through you, I want to convey a message to all retail chain owners. Please help me out with this…

        I have observed that almost all retail formats use too much of plastics (too much means too much!! i mean even where it can be avoided with little innovative steps) and infact every format promote too much mis-use of plastics in daily life… that’s CREATING too much CONFLICT in daily life of a common Indian man! There may be some logistics or/and process easiness in using too much plastic bags conveniently, but very use of plastic bags in any which way is conflicting! For e.g., in retail section where vegetables are sold, the system is such that they first give you each vegetables and fruits seperately in plastic packs and put sticker after weighing so that one cannot alter… (esp RELIANCE FRESH format…as there are 2 stores near my place of stay… and I now stopped buying veggies and fruits from these places…!! I’m not aware about your format specifically, but please take care in case such thing is happening… )…that’s just easiness of process… same thing can be done in much sustainable way like its done in ‘SAFAL’ shops… if I buy 7 vegetables and 5 fruits from modern day retail formats, I end up with 12 small small polypacks… and onus of getting rid of these waste is totally on us!! Moreover the kind of environment inside a mall today is of mind less bullies who hardly care of your thoughts and sentiments… leave aside applying own mind over bigger issues like green earth and environment. Actually its not the miskate of staff… its the belief system owner have and their personal involvement in processes of their businesses…

        As it rasied conflict in my mind, I thought of sharing with you… so that we as a nation can grow out of such many more conflicts… one by one!!

        Regards,
        Rohit Chawla

  • Pravin

    Being Queen Sita has few duties to fulfill.
    Sita choose to leave Rama. Rama can not be blamed for it.

    Even Sita have not blames Rama on it. People’s perception made Rama Villon.

    Could you please explain this situation it applies very much when Employer has to give Pink Slips or No Hike.

  • Rohit

    Repeat Message… as, may be, earlier one might have gone unnoticed!!

    Dear Mr Devdutt,

    I’m your hard core fan since I hear you first on TED(dot)com site long ago… I’m trying to follow your books, teachings, et al… and also telling all my contacts about your videos and thoughts. Most of them call back and say that they are following your videos, website, articles, etc…

    Through you, I want to convey a message to all retail chain owners. Please help me out with this…

    I have observed that almost all retail formats use too much of plastics (too much means too much!! i mean even where it can be avoided with little innovative steps) and infact every format promote too much mis-use of plastics in daily life… that’s CREATING too much CONFLICT in daily life of a common Indian man! There may be some logistics or/and process easiness in using too much plastic bags conveniently, but very use of plastic bags in any which way is conflicting! For e.g., in retail section where vegetables are sold, the system is such that they first give you each vegetables and fruits seperately in plastic packs and put sticker after weighing so that one cannot alter… (esp RELIANCE FRESH format…as there are 2 stores near my place of stay… and I now stopped buying veggies and fruits from these places…!! I’m not aware about your format specifically, but please take care in case such thing is happening… )…that’s just easiness of process… same thing can be done in much sustainable way like its done in ‘SAFAL’ shops… if I buy 7 vegetables and 5 fruits from modern day retail formats, I end up with 12 small small polypacks… and onus of getting rid of these waste is totally on us!! Moreover the kind of environment inside a mall today is of mind less bullies who hardly care of your thoughts and sentiments… leave aside applying own mind over bigger issues like green earth and environment. Actually its not the miskate of staff… its the belief system owner have and their personal involvement in processes of their businesses…

    As it rasied conflict in my mind, I thought of sharing with you… so that we as a nation can grow out of such many more conflicts… one by one!!

    Regards,
    Rohit Chawla

    • Rohit

      Any specific reason why you are not replying to this message… As i have seen you replying to other message after my message!!

  • Surendra Varma

    Dear Mr Dutt,

    I have a query regarding your answer to why Kaurvas are in Heaven rather than in hell. As far as I know is it in those times some one who is at war either wins it or dies in the war and go to heaven ~ ” Vijay ya VeerSwarg” So Kauravs are in heaven and Pandavas who died a natural death have been to hell for the reasons u specified. Please clarify.

    Thanks
    Surendra Varma

    • Devdutt

      Observe our need to explain why Kauravas are in heaven. We just cannot accept villains have a positive shade that is not known to us but known to God. Reveals so much about us humans. :-)

      • Mohan

        Mr.Dev dutt, your works are great. Maybe the kauravas obeyed to the words of their king / their fathers. Can we believe – it as an indication that even if you are in the wrong side, you can reach heaven…

        • Devdutt

          LOL….not quite

      • Vijay

        I have a different point of view to offer. The idea of Heaven and Hell is very personal and subjective. I can relate to my work which involves traveling, staying and eating in top hotels and visiting different countries. This is heaven for most of us looking from outside.

        However, for a person like me who love and can take vegetarian food only, these travels pose a big challenge. So, the point is for Kauravas, putting them in a place where there is no action and Satvic only environment, need not be heaven. You get bored to the core and look at an escape route. Any views?

  • Rakesh

    For the Corporate Governance issue, the real metaphor is Dharma, Artha , Kama and Moksha
    Dharma and Moksha as the banks of the two rivers Artha and Kama, where Artha or CEO ambition breaches Dharma ( broad guidelines of corporate Governance), destroys the village and results in diminution of the force of the river itself. When Kama or pursuit of pleasure destroys the other bank, personal meaning or Moksha, it also destroys the village

  • dharmesh dekhtawala

    give me meaning & diff. of rules & principle

    • Devdutt

      rules are instructions to guide behavioral….principles are thoughts that guide rules

      • dharmesh

        thank you

  • Vineet

    Brilliant work and adept analogies. Really its a meritorious work. Truly said that its all about victory over yourself, not about winning wars.

    I am strong believer in one of the ideas presented in this talk that bringing new rules won’t improve the society, its the empathy which is required. In my personal views no Lokbal Bill can improve our society, its the moral values which need to empowered, its the empathy which needs to be flourished. With rules there is always a context and mostly there is always a way out.

    But I slightly don’t agree with you on the point of Korava’s and their luck to fall on the holy land (whats Luck? ).
    Well its not luck that someone is born as a son of King and someone is born in a struggling family, its all the result of what you have done in your previous lives. And that off course if one of the strong backing point of multiple lives (otherwise its difficult to explain these differences).

    Well the Korava’s going to heaven has to be related to something they did in there present life or previous lives. May be something they did in the past was the result of them falling on the holy land (if there is such a principal of holy land, which I personally don’t believe on).

    And off course you can have a hard time in heaven as well, its the Moksha which is the way out…

  • Pradeep

    Hi,

    The episode: Segment 2: Can ends justify means, was really appreciated.

    Keep going your good deeds in changing perspective of life and a new theory applying them to business model.

    regards,
    pradeep